Revocation
Right of termination
The notice period is fourteen days from the day
- on which you or a third party other than the carrier designated by you took possession of the goods, provided that you have ordered one or more goods under a single order and these are or will be delivered as a single item; if your delivery has been duly made and you are unable to accept it due to absence or otherwise, the notice period will also run from that date.
To exercise your right of withdrawal, you must inform us (
To comply with the cancellation period, it is sufficient for you to send your notification of the exercise of the right of cancellation before the cancellation period has expired.
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly, but no later than fourteen days from the date on which you notified us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any reduction in value of the goods if this reduction in value is due to handling that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- for the supply of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and return it).
- On
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) /
the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Please delete as appropriate.